Why Is It Important To Keep Customer Records In Your Business?
Keeping business records is so important to your business. Customer records are some of the records any serious business should have. You’re in business to make money. And to make money, you have to be with customers. It’s your customers that keep you in business. It’s therefore vital to keep track of them.
What are customer records?
Before we go into the details, let’s first understand what customer records are. These are simply records that contain important information about your business relationship with your customers. These records may contain and not limited to your customers’ full name, company name, address, telephone, email, fax and website. They may also contain birthday, spending patterns, work history and any other business information you may deem necessary.
How do you store your customer records?
There are two challenging tasks in keeping customer records. The first one is setting up a customer database that suits your needs. The second one is maintaining the discipline of capturing and updating your customers’ details.
To store your customer records, you can either set up your own customer database. This could be a little difficult for people who are not conversant with MS Excel. If you’re good at it, you can design your own database that captures all the important customer information that suits your needs.
Alternatively, you can store your customer records using a Customer Relationship Management (CRM) system. You can find online many on the market today, which will enable you to store, access and manage your customer information. For instance, Zoho is one the best paid online CRM that also backs up your information.
Why It’s Important To Keep Customer Records
You should know that your customers are your business. Without them, you are not in business at all. Your customers provide you with a foundation for your business growth. The future lies in your prospective customers. The only proven way of building trusting relationships with these people is to communicate with them.
However, you cannot communicate with them effectively without a system. And this is a system that will capture their information. You can design one by yourself or you can source for the paid services of CRM.
Writing names on paper or holding them in your head is not an effective way to manage customer database. It’s time consuming if you do it this way. By having full and detailed customer records, you find it easier to understand your business better. You will be able to analyse their spending patterns and see the trends. This information will be helpful to you with your future business decisions and marketing activities.
Tips On How To Get The Details of Your Customers
Depending on how you get customer orders you will need to make sure that you develop a systematic and easy way of getting the information you need.
When you get new customers, they expect you to ask for their details. Because they have made a decision to buy from you, they also feel connected to you. Because of that, you need to show them the value of being kept informed and in touch with you. You do it by doing the following:
- First, ask for customer details at the time of the sale.
- Secondly, create a system that works well with your customers so that you don’t much of their time.
- Thirdly, get into the habit of doing it.
- Fourthly, make sure you give them a good reason for taking their details.
- Fifthly, call your customers at least once a year and update their details.
- Lastly, make sure there is someone responsible for keeping customers records up to date. It’s easier to do it day after day than leaving it to build up because you risk losing information.
Keeping customer records is a key to your business growth. But to effectively keep them, you need to put in place an effective system. The system you set up should be user-friendly. It should also contain the information you need about your customers. Most importantly, you have to update your records so often, preferably on a daily basis.
Do you keep customer records? How do you keep them? If you don’t keep them, what are you going to do to improve your relationship with your customers? Please use the comment section below to share with us your views.
Hello! My name is Charles Kiyimba, a creative engraver, a professional teacher, a passionate blogger, a self-made graphic / web designer and the founder of Goleza Designers Ltd, an engraving business that turns images into real products. Through my hands-on experience, I share with you free helpful information on our products and services, business, marketing and personal development. Always dive in for more!